Customer Service Survey 2023

As a valued A.L.P. Customer your opinions and feedback are very important to us. Please let us know how we are doing. Thank you in advance for your participation.

All responses are anonymous unless you provide your name and email address.

Name (Optional)

First

Last

Email (Optional)

Your Experience *

Overall, how would you rate your experience with us?

How can we improve? *

Please let us know how we can do better.

The reason for my most recent interaction with A.L.P. was (check all that apply): *

(check all that apply)

If other please explain

My Customer Service Representative

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Understood the reason for my contact	Strongly DisagreeUnderstood the reason for my contact Strongly Disagree	DisagreeUnderstood the reason for my contact Disagree	NeutralUnderstood the reason for my contact Neutral	AgreeUnderstood the reason for my contact Agree	Strongly AgreeUnderstood the reason for my contact Strongly Agree
Was polite and courteous	Strongly DisagreeWas polite and courteous Strongly Disagree	DisagreeWas polite and courteous Disagree	NeutralWas polite and courteous Neutral	AgreeWas polite and courteous Agree	Strongly AgreeWas polite and courteous Strongly Agree

I feel that:

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
My questions were answered or issues resolved during the interaction.	Strongly DisagreeMy questions were answered or issues resolved during the interaction. Strongly Disagree	DisagreeMy questions were answered or issues resolved during the interaction. Disagree	NeutralMy questions were answered or issues resolved during the interaction. Neutral	AgreeMy questions were answered or issues resolved during the interaction. Agree	Strongly AgreeMy questions were answered or issues resolved during the interaction. Strongly Agree
I received a reply to my email or phone call within an appropriate amount of time.	Strongly DisagreeI received a reply to my email or phone call within an appropriate amount of time. Strongly Disagree	DisagreeI received a reply to my email or phone call within an appropriate amount of time. Disagree	NeutralI received a reply to my email or phone call within an appropriate amount of time. Neutral	AgreeI received a reply to my email or phone call within an appropriate amount of time. Agree	Strongly AgreeI received a reply to my email or phone call within an appropriate amount of time. Strongly Agree

How satisfied are you with

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Our Service	Very UnsatisfiedOur Service Very Unsatisfied	UnsatisfiedOur Service Unsatisfied	NeutralOur Service Neutral	SatisfiedOur Service Satisfied	Very SatisfiedOur Service Very Satisfied
A.L.P. Overall	Very UnsatisfiedA.L.P. Overall Very Unsatisfied	UnsatisfiedA.L.P. Overall Unsatisfied	NeutralA.L.P. Overall Neutral	SatisfiedA.L.P. Overall Satisfied	Very SatisfiedA.L.P. Overall Very Satisfied

How likely are you to

	Very Unlikely	Unlikely	Neutral	Likely	Very Likely
Recommend our product to others	Very UnlikelyRecommend our product to others Very Unlikely	UnlikelyRecommend our product to others Unlikely	NeutralRecommend our product to others Neutral	LikelyRecommend our product to others Likely	Very LikelyRecommend our product to others Very Likely
Recommend our company to others	Very UnlikelyRecommend our company to others Very Unlikely	UnlikelyRecommend our company to others Unlikely	NeutralRecommend our company to others Neutral	LikelyRecommend our company to others Likely	Very LikelyRecommend our company to others Very Likely

Additional comments or suggestions