Customer Feedback Survey 2023

Name

First

Last

Email

How satisfied are you with *

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Customer Service response time	Very UnsatisfiedCustomer Service response time Very Unsatisfied	UnsatisfiedCustomer Service response time Unsatisfied	NeutralCustomer Service response time Neutral	SatisfiedCustomer Service response time Satisfied	Very SatisfiedCustomer Service response time Very Satisfied
Acknowledgement of expected ship dates	Very UnsatisfiedAcknowledgement of expected ship dates Very Unsatisfied	UnsatisfiedAcknowledgement of expected ship dates Unsatisfied	NeutralAcknowledgement of expected ship dates Neutral	SatisfiedAcknowledgement of expected ship dates Satisfied	Very SatisfiedAcknowledgement of expected ship dates Very Satisfied
ALP's response to expedite requests	Very UnsatisfiedALP's response to expedite requests Very Unsatisfied	UnsatisfiedALP's response to expedite requests Unsatisfied	NeutralALP's response to expedite requests Neutral	SatisfiedALP's response to expedite requests Satisfied	Very SatisfiedALP's response to expedite requests Very Satisfied
ALP's response to spike demand	Very UnsatisfiedALP's response to spike demand Very Unsatisfied	UnsatisfiedALP's response to spike demand Unsatisfied	NeutralALP's response to spike demand Neutral	SatisfiedALP's response to spike demand Satisfied	Very SatisfiedALP's response to spike demand Very Satisfied
Advance notification of order delay	Very UnsatisfiedAdvance notification of order delay Very Unsatisfied	UnsatisfiedAdvance notification of order delay Unsatisfied	NeutralAdvance notification of order delay Neutral	SatisfiedAdvance notification of order delay Satisfied	Very SatisfiedAdvance notification of order delay Very Satisfied

Please share comments and suggestions specific to above topics. How can we do better?

My preferred method of order acknowledgment is: (choose one)

ALP Daily report sent by email
ALP Weekly report sent by email
In response to my own open order report

How likely are you to *

	Very Unlikely	Unlikely	Neutral	Likely	Very Likely
Recommend our product to others	Very UnlikelyRecommend our product to others Very Unlikely	UnlikelyRecommend our product to others Unlikely	NeutralRecommend our product to others Neutral	LikelyRecommend our product to others Likely	Very LikelyRecommend our product to others Very Likely
Recommend our company to others	Very UnlikelyRecommend our company to others Very Unlikely	UnlikelyRecommend our company to others Unlikely	NeutralRecommend our company to others Neutral	LikelyRecommend our company to others Likely	Very LikelyRecommend our company to others Very Likely

Additional comments or suggestions